FAQs

Frequently Asked Questions

  • What happens if the weather is poor?

For climbing outside we will keep an eye on the prevailing conditions and the forecast; location may be altered accordingly. In poor weather some areas can still be covered but we will not be climbing on wet sandstone and if necessary the activity will be re-arranged. For other activities the event will go ahead unless the conditions would compromise safety.

  • For Mountain Biking, what will I need?

A fully functioning mountain bike; cycling helmet; appropriate clothing; food and water for the day.

  • For Outdoor Climbing, what will I need?

Climbing harness with multiple gear loops. If you need to borrow shoes and/or helmet then please advise on booking along with sizing. You will need food and water for the day, appropriate clothing for a day at the crag and clothing you can climb in (stretchy fabrics).

  • For Indoor Climbing, what will I need?

If you need to borrow shoes, this can be arranged with the wall. You will need food and water for the day, appropriate layers for climbing and belaying at the wall and clothing you can climb in (stretchy fabrics).

  • What insurance should I consider?

See recommendations in our Terms and Conditions

  • What happens to my personal data?

See Data Privacy Policy

  • What are the Terms and Conditions of servce?

See Terms and Conditions

  • Anything else I should know about for outdoor activities?

Sammy will come along to most outdoor activities (apart from Mountain Biking). If this is a problem or concern then please let us know when booking.

The British weather is notoriously fickle; make sure you bring appropriate clothing for the season and forecast.

Ticks are present at many outdoor sites and their activity period extends from very early spring to late autumn. Consider light coloured clothing to make them stand out, long arm and leg cover is recommended and be diligent with tick checks post event. More tick info here.

  • I’m very anxious, what should I do?

We are happy to have a phone or Zoom call to discuss any aspect of a booking and to discuss any pre-existing conditions or concerns.

We apply the principles of Psychologically Safe Practice and will ensure that any progression is appropriate and feel safe for the client.

  • What areas do you cover?

We operate across Northumberland, Tyne and Wear and North Yorkshire and further afield in the Lake District, Cumbria, Yorksshire, Peak District and elsewhere by arrangement.

  • Other questions?

Please get in touch!